Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SHBXPSM002 Mapping and Delivery Guide
Manage treatment services and sales delivery
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SHBXPSM002 - Manage treatment services and sales delivery |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to monitor, maintain and improve sales and service delivery. It requires the ability to develop and implement quality client service practices, determine and monitor sales targets, organise staff training and monitor work operations for productivity.This unit applies to all single or multiple outlet businesses providing beauty treatments, hairdressing or barbering services. It applies to senior managers and small business owners who operate with significant autonomy and are responsible for making strategic business management and operational decisions.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a personal services environment; this can be: a beauty, hairdressing or barbering industry workplace; or a simulated beauty, hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public. Assessment must ensure use of: activities that allow the individual to plan for, monitor and evaluate sales and service delivery over an extended time period team members with whom the individual can interact; these can be: team members in a personal services industry workplace or people who participate in role plays or simulated activities within a training organisation paying clients with whom the individual can interact; these can be: clients in a personal services industry workplace or clients in a simulated personal services workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business computers, printers and general software programs used to produce policies and procedures the following documents which can be actual documents used by a personal services business or generated by a registered training organisation for the purposes of project and assessment activities: sales reports stock reports client feedback template: client service and complaint resolution policies and procedures sales target schedules industrial awards relevant to the personal services business. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and: hold a Diploma of Salon Management, or be able to demonstrate equivalence of competencies; and have at least three years full time employment experience as a manager for a personal services business where they have applied the skills and knowledge covered in this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Personal Services Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop and implement quality client service practices. |
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Element: Maintain and improve sales and profits. |
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Element: Coordinate staff training and support. |
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Element: Resource and maintain work operations to support sales and service delivery. |
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